Shipping policy

Shipping Policy

Shipping Coverage & Currency

Orders are accepted only for delivery to addresses located inside the United States; we do not currently offer worldwide or cross-border shipping. All transactions on our store are processed in USD, and sales tax is added where required by law based on where your package is headed. Should international expansion become available, we will announce it directly on viasave.shop.

Order Processing Time

From click to carrier, expect a handling period of roughly 1-2 business days. We use this time to make sure the correct products are boxed securely and that your address details match your order. Only after this internal step is complete does the shipping clock start.

Estimated Delivery Time

Once your parcel is collected by the carrier, delivery within the United States usually takes 4-6 business days to reach your door. This estimate reflects standard ground service and is measured from dispatch, not from the moment you place the order. Actual arrival can vary slightly depending on how far the package must travel and the destination region.

Shipping Costs

Shipping is always complimentary. Regardless of order size or weight, we cover the cost of getting your purchase to you at no extra charge, and there is no qualifying amount to reach. Enjoy free shipping automatically applied at checkout for all domestic orders.

Order Tracking

After your order departs, look for an email containing your personal tracking number and tracking URL. This lets you watch your shipment travel through each sorting facility until it is delivered. If tracking has not updated for an extended stretch, contact us and we will look into the situation on your behalf.

Shipping Delays

From time to time, our standard delivery windows are affected by circumstances we cannot prevent. Busy retail seasons, extreme temperatures, storms, and other acts of nature commonly disrupt shipping across the country. In these cases we appreciate your understanding, as the estimates we provide cannot fully account for carrier-side interruptions.

Lost or Damaged Packages

In the unfortunate event that your item is damaged en route or disappears before arriving, let us know right away. We handle these situations case by case, opening a carrier claim and keeping you updated throughout. A confirmed loss or breakage is remedied with either a new shipment or a refund, whichever you prefer.

Address Accuracy

Please review your delivery details carefully before submitting your order, as we ship to the exact address provided. Jazwares cannot be held responsible for orders sent to an incorrectly entered address, and packages lost due to such errors may not be eligible for a free replacement. Catching a mistake early is key, so contact us immediately if you spot one.

Order Changes & Cancellations

Need to adjust or cancel your order? As long as it has not yet shipped, we will do our best to accommodate changes such as updating the shipping address, swapping an item, or canceling entirely. Because our 1-2 business day processing window moves quickly, please contact us as soon as possible after ordering. Once a package has left our facility, we are no longer able to modify or stop it.

Contact Us

Whether you have a pre-order question or need help after delivery, our staff is ready to support you. Expect a reply within one business day for most requests.