Refund policy

Refund & Return Policy

Return Eligibility

Most products sold by Jazwares may be returned for a refund or swapped through our exchange program, so long as they remain in the same condition in which they arrived. Items marked as final sale, personalized goods, and certain hygiene products are the primary exceptions and are addressed separately below.

Return Window (30 Days)

Jazwares provides a 30 day satisfaction window on eligible items, calculated from the confirmed delivery timestamp on your tracking record. If you are within that period, simply notify us and we will issue the necessary return instructions. Beyond 30 day we cannot guarantee a refund, though our team is always happy to discuss unusual circumstances on a case-by-case basis.

Condition of Returned Items

Condition is the single biggest factor in whether a return is approved. We define acceptable condition as unused, undamaged, tagged, and repacked in original materials, ready to be offered to the next customer. If an item does not satisfy these criteria, we will contact you to arrange its return or to discuss a partial credit.

How to Start a Return

Jazwares keeps returns hassle-free. Notify us of your intent to return, and after we confirm eligibility we will generate a return label and authorization on your behalf. Seal the item back in its original box, apply the label, and hand it to the carrier; the return trip usually takes about 4-6 business days to reach our facility.

Refund Method & Timing

The refund amount is returned to your original payment method and processed within 5-10 business days of your return being approved. We cannot issue cash refunds or transfer funds to a third-party account, as all credits follow the path of the original transaction. Once released, the speed at which the money lands is governed by your bank.

Non-Returnable Items

A small number of items cannot be returned or refunded due to their nature. These include custom or personalized products made specifically for you, clearance merchandise sold at a final markdown, gift cards, and hygiene items whose protective seal has been opened. Because these categories are excluded upfront, please double-check your selections before completing checkout.

Damaged, Defective, or Wrong Items

We stand fully behind the products we ship. If yours is broken, malfunctioning, or simply the wrong item, reach out within the delivery window and we will replace or refund it at our expense. Because the issue is not your fault, our usual condition and packaging requirements do not apply to these claims.

Exchanges

Jazwares makes exchanges easy for customers who want a different option rather than their money back. Notify us of the switch, send the original item back in resalable condition, and receive the new selection promptly. Should the replacement cost more or less than the original, we adjust the difference against your original payment method.

Return Shipping Costs

You will not be charged for shipping your return to us. As part of our commitment to a friction-free experience, we provide a prepaid return label with every approved return authorization. This means the full price of your eligible item comes back to you, with no deduction for postage.

Domestic Orders Only

At present we serve customers located in the United States only. Because we do not ship internationally, our return and refund terms apply solely to domestic U.S. orders billed in USD. Shoppers outside the U.S. are unable to place orders or initiate returns through viasave.shop.

Order Cancellations

Changed your mind? Jazwares can cancel and fully refund any order that has not yet been shipped. Once your order is on its way, please use the return process outlined above instead.

Contact Us

Have a question this policy didn't answer? We're available Monday-Friday, 9:00 AM to 5:00 PM, and also accept phone inquiries at (646) 803-9728. For formal correspondence, our address is 11733 Robinwood Blvd, Warren MI 48093.