Track Your Order
How to Track Your Order
We believe you should always know where your order is. That is why a live tracking link is embedded in your shipping email and mirrored inside your account page. Click either one and the courier's tracking dashboard opens instantly, letting you follow the parcel from our warehouse right through to your address. There are several ways to keep an eye on your shipment. Logged-in shoppers can view live status under "Order History," guests can use the tracking widget on our homepage, and everyone receives a clickable link by email. Each method connects to the same carrier feed, so the details always match no matter where you look.
Your Tracking Number
Right after your goods leave our warehouse, an automated email lands in your inbox carrying your personal tracking number. Because the code is tied to your specific consignment, it lets both you and the carrier pinpoint exactly where the box is at any moment. We recommend saving this email until your order is safely in hand. Orders containing multiple products might be fulfilled in batches, in which case a distinct tracking number is emailed for each shipment as it departs. All of these codes remain valid throughout the entire delivery window.
Processing and Transit Times
Delivery has two moving parts you should account for. The first is a 1-2 business days processing period during which we confirm and pack your order; the second is a 4-6 business days transit period handled by our courier partners. Note that unusually high demand or seasonal peaks can occasionally extend these estimates slightly, though free shipping always remains guaranteed. The clock on your delivery has two parts. Handling — when we quality-check and pack your goods — occupies 1-2 business days, while the shipping leg across the country takes about 4-6 business days on top of that. With free shipping applied to every order, you pay nothing extra regardless of your destination within the US.
No Tracking Update Yet?
When updates seem slow, the most common explanations are a package awaiting its next scan, a weekend or holiday slowdown, or heavy seasonal volume. None of these mean your order has gone astray. If, however, the status remains unchanged for several consecutive business days, contact our team and we will chase the carrier for you. Right after shipment, a brand-new tracking number often reads as "label created" or "pre-shipment" until the carrier logs its first physical scan. This transitional state can last a short while and is nothing to worry about. Give the courier a day or so to begin reporting, and normal step-by-step updates will follow.
Wrong, Missing, or Damaged Items
If your tracking shows "delivered" but the package is nowhere to be found, first check around your porch, mailbox, and with neighbors or a building concierge, as couriers sometimes leave parcels in safe spots. Give it up to 24 hours, since carriers occasionally mark items delivered slightly early. If it still has not surfaced, contact us with your order number and we will open an investigation. In the uncommon case that part of your order is absent from the box, remember that multi-item orders can ship in separate parcels arriving on different days. Check your emails for more than one tracking number before concluding that something is missing. If everything has been delivered and an item is genuinely absent, contact us and we will dispatch the remainder immediately.
Need Help? Contact Us
Still stuck? Our team at Jazwares would be glad to help you track down your order. No question about your delivery is ever too small to ask. For personalized assistance with any aspect of your order's journey, please contact our support desk. Our mailing address, 11733 Robinwood Blvd, Warren MI 48093, is available should you need to correspond in writing.