Frequently Asked Questions
How long does shipping take?
Expect your package in about 5 to 8 business days total, which is 1-2 business days of processing plus 4-6 business days of shipping. We cover shipping costs on all orders and email tracking details once your order ships.
Do you offer free shipping?
Absolutely. There are no shipping fees at Jazwares, regardless of how much you buy. Every US order goes out free of charge and arrives within about 4-6 business days of dispatch.
How do I track my order?
Every shipment comes with a tracking number, sent to the email address on your order. Use it to monitor delivery, which typically wraps up 4-6 business days after dispatch.
What is your return policy?
You can return or exchange most items within 30 days of delivery for any reason. Once we receive and inspect the item, refunds are issued to your original payment method within 5-10 business days. Custom, clearance, and gift card purchases, along with opened hygiene products, are final sale.
How do I start a return or exchange?
Starting a return is easy. For refunds, the amount is back to you in 5-10 business days.
When will I receive my refund?
Once we have checked your returned item, expect the refund to appear within 5-10 business days. Timing on your end can vary slightly depending on your card issuer.
Which payment methods do you accept?
At checkout you will find support for the major card networks: Visa, Mastercard, and American Express, among others. We process payments in USD only.
Can I cancel or change my order?
Need to adjust or cancel? If your order has not entered the 1-2 business day processing stage yet, we can often make the change.
Do you ship internationally?
Orders are shipped within the United States exclusively. We do not currently offer international delivery, but US customers get free shipping with 4-6 business day transit.
What should I do if my item arrives damaged or defective?
We are sorry if something arrived damaged.
How do I contact customer support?
We staff the lines on weekdays, Monday to Friday, 9:00 AM to 5:00 PM, and aim to respond promptly.
What are your customer service hours?
You can reach us during standard business hours: 9:00 AM to 5:00 PM, Monday to Friday. We do our best to reply to all inquiries within one business day.
Do I need to create an account to place an order?
Shopping at Jazwares does not require an account. Place your order as a guest and you will still receive an email confirmation and tracking once it ships.
Which items cannot be returned?
Please keep in mind that custom orders, clearance purchases, gift cards, and opened personal-care items are not returnable. These exclusions help us maintain quality and safety standards.