Contact Us / Contact Information
Email Support
You can email us directly at support@viasave.shop at any hour of the day, and every message lands in a monitored inbox rather than an automated void. To speed things along, mention your full name and order reference in the first line so we are not left guessing which purchase you mean. We read each request in the order it arrives and reply to all of them. To get in touch about billing, delivery, or product questions, address your message to support@viasave.shop. We ask that you keep everything related to one order inside a single email thread so the full context stays together in one place. A concise summary of the problem, plus any reference numbers, is usually enough for us to jump straight to helping you.
Support Hours
Our operating hours are Monday-Friday, 9:00 AM-5:00 PM, and these are the times when replies go out and phone lines are answered. If you reach out late in the day, your message may not be handled until the following morning. We do not staff support on weekends, so a Friday-evening note will typically be answered on Monday. Support is staffed during regular business hours, specifically Monday-Friday, 9:00 AM-5:00 PM. Anything that comes in after 5:00 PM, over the weekend, or on a holiday is picked up when we return to our desks. We appreciate your patience during closed hours and prioritize the oldest waiting messages first when we reopen.
Response Time
Expect an answer within 24-48 hours after you contact us. We process every request during our published business hours, so timing depends partly on when your note arrives relative to the weekend. Adding your order number to the first message helps us respond fully on the first try instead of asking for more detail. Our standard turnaround for email support is 24-48 hours during the business week. Complex cases that require coordination with our shipping or fulfillment partners can occasionally exceed that estimate, in which case we will keep you updated on progress. A clear, detailed first message is the surest way to get a complete answer inside the normal window.
Mailing Address
Jazwares is based at 11733 Robinwood Blvd, Warren MI 48093. We list our physical address here for transparency and for any formal documentation you may need, but customer questions are handled through email rather than at this address. If you need to mail something to us, contact support first so we can confirm the right destination and reference number. We are headquartered at 11733 Robinwood Blvd, Warren MI 48093. This address identifies our registered business and is provided for your peace of mind and for any paperwork that requires it. Kindly do not treat it as a returns depot; all exchanges and refunds begin with an email to our support team.
Phone
Our phone line, (646) 803-9728, is open during regular business hours for customers who prefer to speak with someone directly. Calls placed outside those hours will reach voicemail, which we check on the next business day. When you call, having your order confirmation in front of you helps us verify your account and assist you more quickly. Prefer to talk it through? Reach us by phone at (646) 803-9728. Lines can get busy at peak times, so if you cannot get through, a follow-up email to our support address is usually the faster path to a resolution. We answer calls only during our published weekday hours.
How We Can Help
Need a hand? We help with product inquiries, availability and restock questions, order and delivery status, returns within our 30 day window, exchanges, and refund follow-ups. We can also walk you through what to do if a package is delayed or a tracking number is not updating. Share the specifics and we will handle the rest. We can support you with order-related matters such as delivery updates, changing an address before your parcel ships, canceling an order that has not yet gone out, and processing 30 day returns or exchanges. Beyond logistics, we field product questions and recommendations to help you choose well the first time. Just describe your situation and we will take it from there.
Connect With Us
Follow Jazwares on social media to see product launches, styling ideas, and community updates as they happen. Direct messages there are monitored casually rather than as a formal support queue, so for anything involving an order please email support@viasave.shop instead. Our social channels are best for inspiration and announcements, not for sharing sensitive account information. Beyond email and phone, you can keep up with Jazwares on our social media channels, where we share new arrivals, restock announcements, and occasional promotions. While social platforms are a great way to stay informed, we ask that account-specific issues like order or return questions still come through our official support address at support@viasave.shop. That keeps your personal details private and your case properly tracked.